"The first thing thats comes to my mind about the service we received from our agent Cheryl Buis is “small town vibes with city girl knowledge”. Cheryl was absolutely phenomenal from A-Z. My husband and I constantly rave about how dedicated she isz She made sure to work around our needs by booking as many homes and viewings that could fit around our schedule. It’s hard to house shop when we have a little baby and my husband works monday-friday but Cheryl put our needs first and made our schedules work. Not only was she considerate but she was exceptionally knowledgeable in every property we saw, and we are forever grateful. We initially put an offer in our home that was declined, and she made sure she bugged the other realtor until both parties could come to an agreement ensuring our dream home was ours! Our needs changed as we saw more and more homes and figured out what we really needed. She has an excellent source of referrals that made everything as easy and smooth as possible. Eve"
Scorecard measures: | Strongly Disagree |
Strongly Agree |
|||
1 | 7 |
Loyalty | 1 | Satisfaction | ||||||||||
2 | Referral | |||||||||||
3 | Retention | |||||||||||
Appearance | 4 | Equipment | ||||||||||
5 | Facilities | |||||||||||
6 | Personnel | |||||||||||
7 | Materials | |||||||||||
Reliability | 8 | Processes | ||||||||||
9 | Problem solving | |||||||||||
10 | Precision | |||||||||||
11 | Timeliness | |||||||||||
12 | Accuracy | |||||||||||
Responsiveness | 13 | Full disclosure | ||||||||||
14 | Promptness | |||||||||||
15 | Sensitivity | |||||||||||
16 | Accessibility | |||||||||||
Reassurance | 17 | Trust | ||||||||||
18 | Security | |||||||||||
19 | Courtesy | |||||||||||
20 | Knowledge | |||||||||||
Empathy | 21 | Personalization | ||||||||||
22 | Convenience | |||||||||||
23 | Attentiveness | |||||||||||
24 | Consideration | |||||||||||
25 | Understanding | |||||||||||